me999 Privacy Policy

1 Who We Are

me999 ("we", "us", "our", "the Platform") operates the online gaming platform accessible at me999.ws. me999 is the data controller responsible for the personal information collected through this platform. As data controller, me999 determines the purposes and means by which your personal data is processed.

This Privacy Policy applies to all users of me999.ws, including registered players, visitors who browse the site without registering, and any individual whose personal data is submitted to the platform in connection with an account or transaction. It covers all data processed across the me999 website and any associated mobile web interface.

For all privacy-related enquiries, including data access requests and complaints, you may contact our support team via live chat on the me999 platform dashboard or by email at the address provided in Section 13 of this Policy.

2 Personal Data We Collect

me999 collects the following categories of personal data in connection with your use of the platform:

2.1 Identity Data

Full legal name, date of birth, gender, CNIC number or passport number (collected during KYC verification), and a photograph of your government-issued identity document. This data is required to verify your identity, confirm your age as 21 or above, and comply with anti-money laundering obligations.

2.2 Contact Data

Email address and Pakistani mobile number. Your mobile number is used for account authentication, transaction notifications, and, where you have opted in, promotional communications. Your email address is used for account correspondence, withdrawal confirmations, and important platform notices.

2.3 Financial Data

Details of the payment method linked to your me999 account, including your JazzCash or EasyPaisa registered mobile number, and bank account details where applicable for bank-transfer transactions. me999 does not store full payment credentials. Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained for financial compliance purposes.

2.4 Gaming Activity Data

Records of all bets placed, games played, session durations, wagering amounts, winnings, losses, bonus usage, and responsible gaming tool usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical Data

IP address, device type and model, operating system, browser type and version, screen resolution, and time zone. This data is collected automatically when you access me999.ws and is used for security, fraud prevention, and platform optimisation.

2.6 Behavioural Data

Clickstream data, page navigation patterns, search queries within the platform, and feature usage statistics. This data is collected in aggregated and anonymised form where possible and is used solely to improve the me999 user experience.

3 How We Collect Your Data

3.1 Directly From You

The majority of personal data me999 holds is provided directly by you during the registration process, KYC verification, deposit and withdrawal transactions, and when you contact our support team. You are always aware when you are providing data to me999 directly.

3.2 Automatically During Platform Use

When you access me999.ws, our servers automatically record technical data including your IP address, device identifiers, browser configuration, and session activity. This collection is inherent to how web platforms operate and is necessary for security and fraud prevention purposes.

3.3 From Payment Providers

When you complete a deposit or withdrawal via JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, or Meezan Bank, the relevant payment provider shares a transaction confirmation reference with me999 so that your account can be credited or debited accurately. me999 does not receive your full payment credentials from these providers.

3.4 From Identity Verification Providers

During KYC verification, me999 may use a regulated third-party identity verification service to cross-check the documents you submit against official databases. This process is conducted under strict contractual data protection terms and the verification provider does not retain your data beyond what is necessary for the verification function.

3.5 Cookies and Similar Technologies

me999 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and collect anonymised analytics data. Please refer to Section 7 of this Policy for full details on cookies and how to manage them.

4 Why We Use Your Data

me999 uses your personal data only for the purposes described in the table below. We do not use your data for any purpose incompatible with the original reason it was collected without first obtaining your consent or establishing a new legal basis.

5 Legal Basis for Processing

me999 processes your personal data on the following legal bases, as indicated in the table in Section 4:

• Contract Performance: Processing that is necessary to provide you with the me999 gaming service as agreed at registration — including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) rules, age verification requirements, and financial record-keeping obligations.
• Legitimate Interest: Processing that is in the genuine, proportionate interests of me999 and its players, such as fraud prevention, platform security, and anonymised analytics — provided that these interests do not override your fundamental privacy rights.
• Consent: Processing for which me999 has obtained your specific, informed, and freely given consent — primarily for optional marketing communications. You may withdraw consent at any time by contacting support or adjusting your account communication preferences.

6 Who We Share Your Data With

me999 does not sell your personal data. Data is shared with third parties only to the extent necessary to operate the platform, meet legal obligations, or protect player interests. The categories of recipients are as follows:

6.1 Payment Service Providers

JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and any other payment processor through which you transact on me999. These providers receive only the data necessary to execute and confirm your transaction.

6.2 Identity Verification (KYC) Providers

Regulated third-party KYC service providers who assist me999 in verifying your identity and age in compliance with applicable requirements. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.

6.3 Game Content Providers

Third-party game studios whose content is available on me999 — such as live casino and slot providers — may receive anonymised session data for technical and game-integrity purposes. These providers do not receive your personally identifiable information.

6.4 IT Infrastructure and Security Providers

Cloud hosting, cybersecurity, and platform monitoring providers who support the technical operation of me999.ws. These providers act as data processors under contractual data processing agreements and may not use your data for their own purposes.

6.5 Regulatory and Law Enforcement Authorities

Where required by applicable law or a lawful order from a competent authority, me999 may disclose personal data to regulators, law enforcement agencies, or courts. me999 will only make such disclosures to the extent strictly required by law and, where legally permitted, will inform the affected player.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit — such as your session state, language preference, and certain browsing behaviours. me999.ws uses both first-party cookies (set directly by me999) and limited third-party cookies (set by our analytics and security service providers).

7.2 Types of Cookies Used by me999

• Strictly Necessary Cookies: Required for the me999 platform to function. These cookies maintain your login session, remember your cart/bet selections, and enforce security controls. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences, such as display settings and responsible gaming limit configurations, to provide a more personalised experience.
• Analytics Cookies: Collect anonymised data about how players navigate me999.ws — which pages are visited most, where sessions end, and how features are used. This data is used exclusively to improve the platform and is never linked back to an individual player's identity.
• Security Cookies: Used by our fraud prevention systems to identify unusual access patterns and protect player accounts from unauthorised access.

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the me999 platform. Disabling analytics cookies will not affect your ability to play or transact on me999.

8 Data Retention

me999 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for as long as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by financial compliance obligations.
• Gaming Activity Data: Retained for the duration of the active account plus three (3) years following account closure, for responsible gaming monitoring and dispute resolution purposes.
• Support Communications: Retained for two (2) years from the date of the last interaction, unless the communication relates to a dispute that remains open.
• Technical and Log Data: Generally retained for ninety (90) days for security monitoring purposes, after which it is deleted or anonymised.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically feasible in the short term (for example, data held in encrypted backup systems), the data will be isolated from active processing until it can be deleted.

9 Your Data Rights

As a me999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or email as described in Section 13.

10 Children & Minors

If me999 discovers or has reason to believe that personal data has been collected from an individual who is under 21 years of age, the following steps will be taken immediately:

• The account will be suspended pending investigation.
• All personal data associated with the account will be reviewed and, once the minor's age is confirmed, permanently deleted from all active systems within the shortest practicable timeframe.
• Any deposits made to the account will be refunded to the original payment method used, and any wagering activity will be voided.
• Where the circumstances suggest deliberate circumvention of age verification controls, the matter may be reported to relevant authorities.

Parents and guardians who become aware that a minor may have accessed or registered on me999 are strongly encouraged to contact our support team immediately via live chat so that the account can be closed and data deleted without delay.

11 Security Measures

me999 maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• TLS Encryption: All data transmitted between your device and me999.ws is encrypted using Transport Layer Security (TLS) protocols. The padlock icon in your browser confirms this encryption is active.
• Encrypted Data Storage: Sensitive personal and financial data is stored in encrypted form. Encryption keys are managed separately from the encrypted data and are rotated on a regular schedule.
• Access Controls: Access to personal data within me999's internal systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: me999 offers two-factor authentication (2FA) for player accounts, providing an additional layer of protection beyond your password. Players are strongly encouraged to enable 2FA.
• Intrusion Detection: me999's platform is monitored around the clock for unusual access patterns, potential intrusion attempts, and anomalous account activity.
• Vulnerability Management: Regular security assessments and penetration testing are conducted on the me999 platform to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by maintaining a strong, unique password and not sharing your login credentials with anyone. me999 will never ask for your password.

12 Changes to This Privacy Policy

me999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, me999 will notify registered players via the email address on file and/or via a prominent notice displayed on me999.ws for a minimum of seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision. We recommend reviewing this Policy periodically. Your continued use of me999 following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If any change to this Privacy Policy requires your consent — for example, a new use of your data for which no existing legal basis applies — me999 will request that consent separately and will not proceed with that processing until consent has been obtained.

13 Contact & Complaints

For all privacy-related enquiries, data rights requests, or complaints, please contact the me999 support team using the details below:

When submitting a data rights request, please include your registered account username and a clear description of your request to help our team process it promptly. We may need to verify your identity before acting on a data access, rectification, or erasure request.

If you are not satisfied with how me999 has handled your privacy concern after raising it with our support team, you have the right to escalate the complaint to the relevant data protection authority or regulatory body in your jurisdiction. me999 will cooperate fully with any such authority in the investigation of a complaint.